THE ULTIMATE Snatch Rope

RETURNS

How much does it cost to ship to me?

*Free shipping is intended for North and South Island regions of New Zealand only and excludes any large items that need to be freighted on a transporter at the discretion of Mudstuck.

Can I exchange my order for something different?

We have a free returns policy and accept returns for any reason. You can return any item for an exchange or store credit, cash or bank refund within 30 days of purchase.  The product must be  in original condition and packaging

Will I have to pay for the return shipping?

You will need to cover the return costs. We are developing a free return shipping process but it is not fully developed yet. 

Can I return my order to a store?

You can return your online order to our retail outlet, all you need is your order invoice as proof of purchase. The address is 41 Patiki Road, Rosebank, Auckland

I have received the wrong item in my order, what should I do?

If you receive an incorrect product, please contact sales@mudstuck.co.nz straight away with your name and order number so that we can resolve this for you. 

I have received something faulty, what should I do?

Any issue or fault with a product must be brought to our attention before any action is taken by contacting us at sales@mudstuck.co.nz.

Once the item is received we will assess the fault. All faulty products will be inspected/tested by either the original manufacturer for a professional. This process time frame varies depending on the product so please contact us beforehand.

We do not cover any additional fitment costs, certification costs, extra parts required to make the item fit or work or any loss of time/wages/business occurred. The product provided even if it is stated as a “direct fit” does not imply no additional parts maybe required.

What happens if over time my item becomes faulty?

We have a 90-day return policy for any faulty items. If you believe your item is faulty, please contact sales@mudstuck.co.nz for further assistance. Please provide your order number and clearly explain the fault. If possible include a photograph so that we can quickly assess it. We will deem the item faulty at our discretion. If the item has been misused, or the care instructions have not been followed you will not be eligible to claim the item as faulty.

We do not cover any additional fitment costs, certification costs, extra parts required to make the item fit or work or any loss of time/wages/business occurred. The product provided even if it is stated as a “direct fit” does not imply no additional parts maybe required.

Do you ship internationally?

Yes, we deliver to over 220 countries. Russia is the only country with limited service; orders must be directed to a business address.

Can I use a PO Box for my delivery address?

We are unable to deliver directly to PO Box addresses, as a signature is required on delivery. 

Will I need to sign for my order?

Yes, we recommend that you provide us with an address where someone will be available to sign for the delivery. If nobody is home when delivery is attempted a “Card to Call” will be left. You can then arrange for redelivery or collection.

Our address is 41 Patiki Road, Rosebank, Auckland
09 2185822
0800 MUDSTUCK

We are open Monday to Friday 8am - 4:30pm Saturday 9am - 4:30pm Sunday 9am - 2:30pm

Send us an email sales@mudstuck.co.nz or alternatively fill out the box below. Also a small amount of our product we resell from Scarles. You will find them here www.scarles.co.nz