How much does it cost to ship to me?
Free shipping is intended for North and South Island regions of New Zealand only and excludes any large items that need to be freighted on a transporter at the discretion of Mudstuck.
Can I exchange my order for something different?
We have a free returns policy and accept returns for any reason. You can return any item for an exchange or store credit within 14 days of purchase. Otherwise we offer a full cash/credit or bank transfer refund within 7 days of purchase. The product must be in original condition and packaging
Will I have to pay for the return shipping?
You will need to cover the return costs. We are developing a free return shipping process but it is not fully developed yet.
Can I return my order to a store?
You can return your online order to our retail outlet, all you need is your order invoice as proof of purchase. Address is 41 Patiki Road, Rosebank, Auckland
I have received the wrong item in my order, what should I do?
If you receive an incorrect product, please contact firstname.lastname@example.org straight away with your name and order number so that we can resolve this for you.
I have received something faulty, what should I do?
If you receive a faulty item please contact email@example.com with your name, order number and as many details as possible. We will resolve any issues with faulty items as quickly as we can.
What happens if over time my item becomes faulty?
We have a 90 day return policy for any faulty items. If you believe your item is faulty, please contact firstname.lastname@example.org for further assistance. Please provide your order number and clearly explain the fault. If possible include a photograph so that we can quickly assess it. We will deem the item faulty at our discretion. If the item has been misused, or the care instructions have not been followed you will not be eligible to claim the item as faulty.
Do you ship internationally?
Yes, we deliver to over 220 countries. Russia is the only country with limited service; orders must be directed to a business address.
Can I use a PO Box for my delivery address?
We are unable to deliver directly to PO Box addresses, as a signature is required on delivery.
Will I need to sign for my order?
Yes, we recommend that you provide us with an address where someone will be available to sign for the delivery. If nobody is home when delivery is attempted a “Card to Call” will be left. You can then arrange for redelivery or collection.